)){kind=logo}
Certified Data Centre Environmental Sustainability Specialist
Extend your operational management capability into environmental sustainability, energy efficiency, resource management and sustainable data centre operations.
Explore CDESS
Data Centre Operations
CDFOM®
Certified Data Centre Facilities Operations Manager
Designed for managers responsible for enterprise, colocation, or cloud data centre facilities. Covers operations team structuring, capacity planning, commissioning, lifecycle planning, security, and document management.
Competency Scope
Target Audience & Professional Profile
Data centre operations managers, facility directors, infrastructure operations leads, and vendor relationship managers.
Selected Course Benefits
- Structure operational responsibilities, service levels and reporting.
- Plan capacity and equipment lifecycles more systematically.
- Coordinate people, contractors and processes across facility operations.
For further details on the programme and its benefits, download the CDFOM® brochure.
Course Content
What the CDFOM® Programme Covers
View the detailed topics included in EPI’s Certified Data Centre Facilities Operations Manager training programme.
CDFOM® Course Syllabus
Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
The Data Centre Organization
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Managing Safety & Statutory Requirements
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
Managing Physical Security
- Security policies and procedures
- Security standards and guidelines
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Facilities Management
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Data Centre Operations
- Policies and procedures for data centre operations
- Service operations and the daily data centre operations
Monitoring / Reporting / Control
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Project Management
- Project management
- Project organization
- Project manager
- Project phases
Environmental Sustainability
- The importance of sustainability
- Sustainability policies
- Environmental management
- Waste management
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Organizational Resilience
- Business continuity
- Data centre facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Governance, Risk and Compliance
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
Curriculum Objectives
Key Learning Outcomes
- Build and structure high-performing data centre operations teams
- Establish capacity management, equipment commissioning, and decommissioning lifecycles
- Manage operational budgets, SLAs, and vendor service level agreements
Exam
The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam.
Certification & Accreditation
Candidates who successfully pass the exam will receive the official ‘Certified Data Centre Facilities Operations Manager’ certificate. The certification is valid for three years after which the student needs to re-certify.
The CDFOM® course is accredited by EXIN, which is a global, independent and not-for-profit accreditation and examination provider.
Where Can CDFOM® Take You Next?
Certified DCOS Lead Implementer
Develop capability to implement and sustain structured data centre operations based on EPI’s Data Centre Operations Standard (DCOS®).
Explore CDLI