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Certified Data Centre Facilities Operations Manager
Progress into facilities operations management and develop the capability to manage data centre operations more effectively and efficiently.
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Data Centre Operations
CDFOS®
Certified Data Centre Facilities Operations Specialist
Fully aligned with the Data Centre Operations Standard (DCOS®). Develops competencies for executing day-to-day operations, establishing operational processes, and executing maintenance routines.
Competency Scope
Target Audience & Professional Profile
Facilities operations staff, shift engineers, building management technicians, and operations supervisors.
Selected Course Benefits
- Apply more consistent operational procedures and safety practices.
- Strengthen daily facilities maintenance, documentation and reporting.
- Support service reliability through disciplined operational controls.
For further details on the programme and its benefits, download the CDFOS® brochure.
Course Content
What the CDFOS® Programme Covers
View the detailed topics included in EPI’s Certified Data Centre Facilities Operations Specialist training programme.
CDFOS® Course Syllabus
Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio and catalogue
- Service Level Agreements
- Reporting
- Complaint procedure
- Customer satisfaction
- Service Improvement Process (SIP)
Safety and Crisis Management
- Most common type of accidents and why they often happen
- The roles and responsibilities of appointed safety staff
- The importance of the OH&S or WHS manual
- Calibration of measurement and test equipment
- Proper lock-out/tag-out procedures
- Emergency response plan requirement for various potential emergencies
- The importance of Permit To Work
Physical Security
- Standard Operating Procedures (SOP) for security
- Security risk assessment
- Security zones
- Physical inspections / security patrols
- Delivery of goods / holding area
- Entry control of individuals
- Badges and key management
- Security monitoring
- Security incident reporting
Facilities Maintenance
- The importance of maintenance
- Maintenance definitions
- Maintenance operations procedures (MOP)
- Service reports
- Spare management
- Tools
- Housekeeping
Data Centre Operations
- Shift handover
- Walk around duties
- Service management
- Release management
- Configuration management
- Floor management
- Equipment life cycle management
Monitoring / Reporting / Control
- Monitoring requirements
- Facilities monitoring matrix
- Sensor / alarm point testing and calibration
- Notification matrix
- Escalation requirements
- Reporting
Project Management
- Project management
- Project organization
- Project manager
- Initiation
- Planning
- Execution
- Monitor and control
- Closing
- Evaluation / lessons learnt
Environmental Sustainability
- The importance of sustainability
- Environmental standards
- Power efficiency indicators
- Energy saving best practises
- Water management
- Sustainable energy usage
Governance and Compliance
- The importance of document management
- The six sub-processes of document management
- Asset management
- Requirements or asset recording
Curriculum Objectives
Key Learning Outcomes
- Implement and follow Standard Operating Procedures (SOPs), MOPs, and EOPs
- Conduct structured shift handovers, routine inspections, and log reviews
- Ensure vendor compliance and safety protocols inside the white space
Exam
The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The participant requires a minimum of 42 correct answers to pass the exam.
Certification & Accreditation
Participants who successfully pass the exam will receive the official ‘Certified Data Centre Facilities Operations Specialist’ certificate. The certification is valid for three years after which the student needs to re-certify.
The CDFOS® course is accredited by EXIN, which is a global, independent and not-for-profit accreditation and examination provider.
Where Can CDFOS® Take You Next?
Certified Data Centre Environmental Sustainability Specialist
Develop specialised capability in environmental sustainability, energy efficiency and the sustainable operation of data centre facilities.
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